GISTECHKE LTD may provide printing and packaging-related services, general supplies and procurement, general contracts, automobile sales and care, real estate and investment-related services, transportation and haulage, farming and agro-allied services, oil and gas-related goods and services, hospitality, event, catering, boutique, supermarket, environmental, cleaning, fumigation, and pharmaceutical-related supply activities. This Refund Policy explains how returns, cancellations, replacements, credits, and refunds are handled.
1. Scope of this Policy
This policy applies to:
Printing, packaging, advertising, and carton printing services
General contracts and procurement
Sale and supply of goods and merchandise
Automobile sales, trade, accessories, and car care services
Transportation, haulage, and logistics services
Agricultural, livestock, fishery, poultry, and agro-allied services
Oil and gas-related products and services where offered
Hotel, hospitality, event, catering, boutique, and supermarket services
Environmental, cleaning, fumigation, pest control, and waste management services
Pharmaceutical and related supply activities were offered
Real estate-related transactions promoted through the website are subject to transaction-specific terms
2. Eligibility for Refund or Review
A customer may be eligible for a refund, exchange, replacement, service credit, or reperformance where:
The wrong goods or services were supplied
Goods were materially defective or damaged on delivery
A duplicate payment or billing error is confirmed
A paid service was not delivered due to the fault of GISTECHKE LTD
A service was materially deficient, and the company failed to correct the issue within a reasonable time
A printing, logistics, procurement, hospitality, or environmental engagement could not be fulfilled for reasons directly attributable to the company.
3. Non-Refundable Transactions
Unless otherwise expressly agreed in writing, the following are generally non-refundable:
Used, altered, installed, or damaged goods after delivery
Custom-printed, personalized, branded, or specially sourced items
Vehicles, equipment, auto parts, and related items sold subject to disclosed inspection or condition, except where otherwise agreed
Perishable food, beverages, agricultural items, or hospitality consumables after delivery or acceptance, except where defective on delivery
Opened pharmaceutical, personal care, chemical, or controlled items, except where defective on delivery
Deposits made to secure printing jobs, hotel, event, logistics, haulage, catering, or cleaning bookings once preparations have commenced
Procurement, transport, warehousing, customs, and third-party vendor costs already incurred
Services already fully rendered or substantially performed
4. Printing and Packaging Services
For printing, packaging, advertising, and custom production work, customers are responsible for reviewing proofs, specifications, quantities, colors, and artwork details before final approval. Once printing or production has commenced based on approved specifications, refunds may not be available, except where the delivered output materially differs from the approved version due to the company’s fault.
5. Oil and Gas Related Transactions
Where the company supplies petroleum products, lubricants, fuel-related goods, or associated services, refunds may depend on the nature of the product, confirmed delivery records, storage conditions, usage, measurement, and third-party handling. Once delivered and accepted, such products may be non-refundable, except where wrong supply, contamination, or company-attributable deficiency is proven.
6. Hospitality, Event, and Environmental Services
Deposits for hotel, accommodation, conference, event planning, catering, fumigation, cleaning, rental, or entertainment-related services may be non-refundable once staffing, date reservation, venue arrangements, procurement, or vendor commitments have commenced. Rescheduling may be permitted at the company’s discretion, subject to availability and additional costs.
7. Refund Process
To request a refund, return, exchange, or service review, the customer should contact GISTECHKE LTD using the support details on the website and provide:
Name
Transaction or booking reference
Date of payment
Description of issue
Proof of payment
Supporting evidence where relevant
8. Remedies
Where a claim is accepted, GISTECHKE LTD may choose the commercially appropriate remedy, including:
Replacement
Exchange
Repair
Reperformance of service
Store or service credit
Partial refund
Full refund
9. Processing Time
Approved refunds will ordinarily be processed through the original payment method, unless another lawful method is agreed upon. Timing depends on banks, processors, logistics partners, and relevant intermediaries.